Monthly Archives: June 2013

Service Activities and capacity scheduling in Dynamics CRM

When working with service activities, we can use out of the box scheduling feature which allows us to choose appointment times based on the resource availability. Resource availability, whether it’s a CRM user resource or a CRM facility resource, relies on the capacity calculations. Many times, we’ll have default capacity for our resources (which is… Read More »

HTML source in Dynamics CRM emails

Dynamics CRM is, likely, not the best tool to do email templating, but, on the other hand, sometimes it’s just easier to send notification emails from Dynamics CRM using a combination of email router and CRM workflow. The problem with this sort of quick and dirty approach is that there are limits to what CRM… Read More »